Q1: How can I place an order?
A: Go to the product page, select your desired product, click ‘Add to Cart’, and complete the checkout process.

Q2: Can I change or cancel my order?
A: You can change or cancel your order before shipping by contacting our customer service.

Q3: What if a product is out of stock?
A: We will suggest alternative products and, if needed, place your item on a waitlist.

Q4: How do I choose the correct size or measurement?
A: Follow the size chart and measurement guide provided on the product page.

Q5: Can I order multiple products at once?
A: Yes, you can add multiple products to your cart and checkout together.

Q6: How long does delivery take?
A: 1. Local Shipping (Within Bangladesh).
*Standard Delivery (3-7 days).
*Express Delivery (1-3 days).
*Instant Warehouse Delivery (Bulk Corporate only).
*Cash on Delivery (COD) available.
*Local Courier Services:
-Pathao Courier.
-Sundarban Courier.
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2. International Shipping
*Standard International Shipping (7-20 days).
*Express International Shipping (3-7 days).
*Economy International Shipping (20-30 days. cheaper)
*International Couriers:
-DHL.
-EMS.
*Shipping includes:
-Tracking number.
-Customs clearance support.
-Optional insurance.
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3. Door-to-Door Delivery
*Available for both local and international shipments.
*Courier picks up from seller’s location and delivers to customer’s door.

Q7: What are the shipping charges?
A: Shipping starts at $5 depending on your location.

Q8: Is express delivery available?
A: Yes, express delivery is available for an additional charge.

Q9: To which countries do you ship?
A: We ship to over 150+ countries worldwide.

Q10: Can I change the delivery time for home delivery?
A: Yes, you can modify the delivery time before shipping by contacting customer service.

Q11: How can I track my order?
A: After your order is confirmed, a tracking number will be sent via email and available on the ‘Track Order’ page and corporate support and live tracking.

Q12: What should I do if tracking isn’t working?
A: We have great solutions for this.We provide you manual Digital Product invoices/Account Clearance/Warehouse Dispatch documents.
We have provide unique customer id that you can request for download.

Q13: How soon is tracking updated?
A: Tracking status is usually updated within 24 hours after shipping begins.

Q14: Where can I find the shipping company name?
A: The shipping company’s name is available in your tracking email or order details page and warehouse corporate.

Q15: How do I use the tracking link?
A: Click the link to visit the official tracking page of the shipping company and after your confirmation we will provide after sale service manager.

16-20. Payment & Security

Q16: What payment methods are available?
A:We Have both options.
*Visa/Mastercard/Credit/Debit Cards,Payoneer,
Ali pay/GPay/After Pay/TT/
(International payment gateways)
*Bank Transfer NPSB/RTGS/BEFTN/COD
(Local payment gateways)

Q17: Is payment secure?
A: Yes, all payments are processed via SSL encryption and secure gateways.

Q18: Are installment/EMI options available?
A: Yes, selected products offer installment or EMI options.

Q19: How do I cancel a payment or get a refund?
A: Payment cancellation or refund is processed within 5-7 business days.

Q20: How is my privacy protected?
A: We secure personal information and do not share it with third parties.

Q21: What are the return conditions?
A: Damaged or incorrect products can be returned within 7 days of delivery.

Q22: How long does it take to get a refund?
A: Refunds are processed within 5-7 business days after return completion.

Q23: What should I do if the product is damaged?
A: Send photos to customer service; we will arrange a replacement or refund.

Q24: How can I exchange a product?
A: Fill out the ‘Return/Exchange’ form on the website or contact customer service.

Q25: Are returns available for all products?
A: No, returns/exchanges are only applicable for selected products and conditions.

Q26: Do you provide packaging or gift wrapping?
A: Yes, you can choose gift wrapping or special packaging while ordering.

Q27: Can I request custom labels or special packaging?
A: Yes, custom labels and packaging are available for large orders or special occasions.

Q28: Do you use eco-friendly packaging?
A: Yes, we use recyclable and biodegradable packaging.

Q29: Is secure packaging available for large orders?
A: Yes, fragile and large items receive special protective packaging.

Q30: Can products be customized?
A: Yes, you can customize names, logos, or designs on selected products.

Q31: How are local taxes applied?
A: Our system automatically calculates applicable local taxes.

Q32: How is tax handled for international shipping?
A: Taxes or customs charges depend on the destination country.

Q33: How can I get an invoice or receipt?
A: It will be sent to your email after order confirmation and corporate support.

Q34: What if tax regulations change?
A: Our system updates automatically to comply with new regulations.

Q35: Are all legal requirements followed?
A: Yes, all transactions and shipments comply with legal regulations.

Q36: How secure is the website?
A: All data is encrypted, and we use SSL and modern firewall protection.

Q37: How is hacking or data loss prevented?
A: Servers are secured with backups and antivirus protection.

Q38: Is there an AI shopping assistant?
A: Yes, AI assists with product suggestions and customer guidance.

Q39: Is AR/VR product viewing available?
A: Selected products offer AR/VR viewing options.

Q40: Are futuristic IoT features planned?
A: Yes, we plan smart home/device integrations in the future.

Q41: How does customer service work?
A: Support is available 24/7 via live chat, email, or corporate support or dedicated manager and exist department.we have hotline and dedicated customer center.

Q42: How can I report an issue or complaint?
A: Use the website’s ‘Need Help?’ form or Corporate support directly.

Q43: Is live chat support available?
A: Yes, live chat provides instant Ai or Live assistance.

Q44: Is there a loyalty program?
A: Yes, regular customers can earn points and receive discounts.

Q45: Are special offers available for regular customers?
A: Yes, points can be redeemed for coupons or discounts and send vacation offer tour and services.

Q46: Can I subscribe to newsletters?
A: Yes, subscribe on the website to receive updates on new products and offers.

Q47: How can I get updates on new products?
A: Subscribe to the newsletter or join our loyalty program.

Q48: How can I give feedback?
A: Use the website’s ‘Feedback’ form or contact customer service.

Q49: Can ratings and reviews influence products?
A: Yes, ratings and reviews can impact product ranking and sales.

Q50: Will seasonal offers or new features be available in the future?
A: Yes, we offer special promotions and new features during festivals or special occasions